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APPOINTMENTS POLICIES PROCEDURES

APPOINTMENTS

The easiest way to book your session is to request an appointment online.

 

To keep my pricing affordable for my clients, I do not employ an assistant to answer calls or schedule appointments. Because I am typically photographing clients or editing images throughout the day, I am often unable to answer the phone. The online appointment request is the fastest and most reliable way to reach me.

 

Session times are scheduled between 10:00 a.m. and 4:00 p.m. These appointment windows are carefully chosen to take full advantage of the beautiful natural light available both indoors and outdoors at my studio, ensuring the highest quality images.

 

Many parents hesitate to take their child out of school for a headshot session. Consider this: Would you take your child out of school for an important audition? A professional headshot is one of the most important tools an actor has. If possible, I recommend scheduling during the school day when it best fits your child's academic schedule.

 

A $100 non-refundable booking fee (primarily for Houston sessions) may be required to reserve your appointment. After your session is booked, I will email an invoice with a secure credit card payment link. This booking fee is applied toward your session fee—it is not an additional charge. The booking fee may be waived at my discretion.

 

POLICIES & PROCEDURES

  

Payment Policy

To reserve your appointment, a $100 non-refundable booking fee may be required at the time of scheduling. This booking fee is applied toward your session fee and secures your appointment date and time.

The remaining balance is due at the time of your session.

Accepted forms of payment include:

  • Cash

  • Check

  • Zelle

  • Credit Card

  • Debit Card

A 3% processing fee will be added to all credit card transactions. There is no processing fee for payments made by cash, check, Zelle, or debit card (where applicable).

Returned checks are subject to a $35 returned check fee.

Payment plans are not available unless arranged in advance.

Thank you for understanding that these policies help offset the costs associated with secure electronic payment processing while allowing us to continue providing the highest quality photography experience.

If you choose to work with a hair and makeup stylist, you will book and pay the stylist directly. Styling services are separate from my photography services.

Rescheduling Your Appointment

Appointments may be rescheduled with at least 72 hours' notice.

If you reschedule within this timeframe, your $100 booking fee will be transferred to your new appointment.

If you need to reschedule within 72 hours of your session, a $50 rescheduling fee will be charged in addition to your original booking fee.

If you are a working actor or model, please notify your agent that you will be unavailable during your scheduled session. If your agency books you for work and you cancel your appointment with less than 72 hours' notice, the cancellation and rescheduling policies will still apply.

I understand that unexpected illnesses, emergencies, and accidents can occur. However, because it is impossible to fairly evaluate individual circumstances, these policies are applied consistently to all clients, regardless of the reason for the cancellation or rescheduling.

Cancellations

If you cancel your appointment and do not reschedule, your $100 booking fee is non-refundable.

If you cancel within 72 hours of your scheduled appointment, or if you do not show up for your session, you will forfeit your booking fee and be charged the fee for a Mini Session.

These policies allow me to reserve dedicated time for each client while minimizing the impact of last-minute cancellations on other actors and models waiting for appointments.​​

Weather

The 72-hour cancellation policy does not apply when severe weather makes it unsafe to travel.

I use both natural light and studio lighting, so overcast skies are generally not a reason to cancel. However, if heavy rain, flooding, or hazardous driving conditions are expected, I will make the final decision regarding whether the session should be postponed.

If weather requires rescheduling, your appointment will be moved to the next available opening at no additional charge.

Late Arrivals

Please plan to arrive on time for your session. I want every client to enjoy a relaxed, unhurried experience, and arriving late reduces the time available for your session.

  • Clients arriving 15 minutes or more late will be charged a $25 late fee.

  • Clients arriving more than 30 minutes late will be considered a No Show and charged the fee for a Mini Session.

Please allow extra travel time, and review the directions on the Locations page before leaving for your appointment.

If you arrive early and I am available, we may be able to begin your session ahead of schedule. However, if I am still photographing another client, please wait until your scheduled appointment time before entering the studio so they can enjoy the same relaxed experience.

After Your Session

Within 14 business days (Monday–Friday) of your session, you will receive a download link containing your high-resolution, unedited images. The download link will be sent directly to your email.

You will also receive access to a private online proofing gallery, which will remain available for 30 days.

If you are represented by an agent or manager, please consult with them before making your final image selections.

Once you email me the file numbers of your selected images, I will professionally retouch them according to your session package. Final images include multiple crops for versatility:

  • 10×10

  • 8×10

  • 5×7

  • Original aspect ratio "crop"

  • A version formatted with your name for industry use

Retouched images are typically delivered within 14 business days (Monday–Friday) after I receive your selections.

Additional retouching, crops, or images beyond those included in your package are available for an additional fee. An invoice with a secure payment link will be provided.

All editing is completed in the order received. Rush editing is available for an additional fee.

Re-Shoots

If a re-shoot is necessary due to a technical issue on my part, there is no charge.

 

If you request a re-shoot for any other reason, the fee is $2 per exposure, with a 25-exposure minimum (for example, 50 exposures = $100).

Hair and makeup costs are not included with re-shoots unless the re-shoot is required because of a technical issue.

All re-shoot requests must be made within two weeks of the original session date.

Copyright & Image Release

Canterbury Photography and Kristine Canterbury retain full copyright ownership of all images created during your session.

Clients are granted a limited usage license for the purposes outlined in the image release agreement.

If your project requires full copyright ownership, a Work for Hire Agreement is available upon request.

Please see the Copyright Information section for complete details regarding image usage and licensing.

© 2019 by CANTERBURY PHOTOGRAPHY

all rights reserved

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